Refund policy
RETURN AND REFUND POLICY
AREWEREADY — areweready.store
Last updated: October 23, 2026
Our products are printed and fulfilled to order by Printful. AREWEREADY handles customer support, return requests and refunds for purchases from areweready.store.
Contact us
Email: privacy@areweready.org
Contact us before sending an item back so we can provide the correct return instructions and address. You do not need our approval to exercise a statutory right to cancel.
Damaged, defective or incorrect items
If your order arrives damaged, defective, misprinted or different from what you ordered, email us promptly and within 30 days of delivery for our standard claim process. Include your order number, a description of the issue and clear photos of the product and any relevant packaging.
Confirmed production or fulfillment errors qualify for a replacement at no additional cost or an appropriate refund. A physical return is normally unnecessary for these claims. If we require the faulty item back, we will cover the necessary return shipping.
The 30-day claim window does not limit any longer rights or remedies available under consumer law.
Changes of mind, sizes and exchanges
Where permitted by law, we do not offer voluntary returns or exchanges because you changed your mind or selected the wrong size, color or design. Please check the product description and size guide before ordering.
If we send a size, color or product different from your order, contact us under the faulty or incorrect item process above. Statutory cancellation rights are explained below.
Missing or lost packages
If your package has not arrived, contact us promptly and within 30 days after the estimated delivery date for our standard lost-package claim process. We will investigate and arrange a replacement or refund for a confirmed shipment lost in transit.
If tracking shows “Delivered” but you cannot locate the package, check with your household, neighbors and carrier, and contact us. These reports are investigated separately; a free replacement or refund is not automatic. Your legal delivery rights remain unaffected.
Incorrect addresses and unclaimed orders
Please provide a complete, accurate delivery address. If a package is returned because of an incorrect address or because it was unclaimed, additional shipping charges may apply to resend it, where permitted by law. Contact us promptly after any return notification to arrange the next steps.
Order changes and cancellations
Contact us immediately if you need to change or cancel an order. We will try to help before production starts. Once production begins, voluntary changes or cancellations may no longer be possible. This does not affect statutory cancellation rights.
Refunds
We will notify you of the outcome of your request. We initiate approved refunds to the original payment method within 5 business days, or sooner where required by law. Your bank or payment provider may need additional time to display the credit.
Refunds cover the affected items and any taxes and delivery charges that must be refunded for the circumstances of your claim. We handle your refund directly; you do not need to request payment from Printful.
Your legal rights
Nothing in this policy restricts mandatory consumer rights, including rights concerning faulty goods, goods that do not match their description, non-delivery or statutory cancellation. These rights apply even if our fulfillment partner does not reimburse us.
Where EU or UK distance-selling rules apply, eligible purchases may be canceled without giving a reason by notifying us within 14 days of delivery and returning the goods within a further 14 days. Lawful exceptions can apply to goods made to your specifications or clearly personalized.
For eligible statutory cancellations, we refund the purchase price and standard outbound delivery charges within the applicable legal deadline. Where allowed, we may withhold reimbursement until we receive the goods or evidence that they were sent back. You pay direct return postage unless the item is faulty or the law requires us to cover it. Any lawful deduction for handling beyond what is necessary to inspect the item will be explained.
Customers in Brazil may exercise their legal right of regret within 7 calendar days of receiving the order. Contact us to arrange the return and reimbursement under applicable law.